FAQ

What methods for payment do you accept?
You can pay fast and easy with Bitcoin and it will be secure.

Can I pay with a credit card, paypal or bank transfer?
No. We only accept payments in Bitcoin.

How to order?
Few simple steps:

1) Choose your product.

2)  Add it to the basket.

3) Press the checkout button.

4) Complete your personal details and shipping address.

5) Transfer the total amount in BTC to the bitcoin address associated with your order.

6) Press the button "Confirm order".


Please note if you press the button "Confirm order" before paying your order won't be completed.

What guarantee do I have that I will receive the ordered goods?
Mining Hardware Solutions Inc a.k.a. BitMinerShop.net is a company with history which with years has proved to be scrupulous with its clients.

Will I have to pay additional taxes?
Each country has its own policy about the import of goods and customs taxes. You can check what is the position of your country about this. We send the products from China.

When will you send the goods?
After you successfully order and pay it will be necessary to pass 3 confirmations from the bitcoin transaction to accept your payment. We send the goods within 24 to 72 hours after acceptance of payment. If you do not want to waste time send the bitcoins with bigger fee.

What methods for delivery do you offer?
Our website offers two types of deliveries to anywhere in the world. The first is free delivery by the Express Mail Service (EMS). The delivery using this method takes from seven to eighteen days after sending the goods. You will receive the goods at your address or you will receive an invitation to go and get it from your nearest post office. The second method is express delivery by DHL. The delivery takes up to seven days after sending the goods.

How do you manage to offer the goods at such a low price?
Crypto Miner Shop invests into goods when it is favorable. Most traders are led by the crypto-wave and by that they decide the price of the hardware. We buy big quantities at the most favorable moment. Our company seeks to offer for sale with up to 20% profit. Our aim is the turnover not the individual profit.

Are the products new?
All products which you see on our website are brand new with a guarantee of one hundred and eighty days to seven hundred and thirty days. The deadline and terms of the guarantee are described on each product concretely.

Are the products original?
All products that you see on our website are original and bought from the official distributor or manufacturer.

Do you have in stock the products?
If you see the product on the website and you can order it that means that it is in stock. The website does not allow you to order products which are not in stock.

Can you declare lower value for the customs?
Yes. You can give us the value which you want us to declare in the customs office. It is recommendable that the value is not too low.

How can I use my warranty?
Firstly, you have to get in touch with us through our website and describe your issue. After that you will be given an address where you can return the product. The taxes for return are for you to pay. After the repair we will send you the product back to you with EMS and pay the tax.

How to use and adjust the product?
Each product comes with a detailed instruction for use which is in English. If you do not understand the instructions you can get in touch with us for help with adjustment.

Can I give back the product within a set time limit?
No. BitMinerShop.net does not accept return of goods. All orders are final and cannot be changed or returned. You only have support of the product and warranty.

The product is confiscated by the customs office, what can I do?
If you have a problem with releasing the product from customs taxes you have to get in touch with us. We will do what we can. The worst that can happen is that you can’t get your product and it will be returned to us. After we receive it, we will give back your payment in its BTC value.

Can I get a discount if I buy bigger quantities?
Yes. The discount is fixed for each product and you will be able to see it when you order. Our system automatically calculates the new price. There is no need to get in touch with us. We do not accept renegotiations of the discounts.

If you have any questions contact us.